What is Sephora Text & Collect?

Text and Collect is a convenient way for you to check product availability or reserve items in-store. Get in touch with us to reserve items and collect them from a store of your choice. The best part is, the service is completely free for all customers. You simply pay for your items upon collection.

How do I Text & Collect with Sephora?

WhatsApp us at +6012 657 4313 and our Beauty Advisors will be happy to help!

Which Sephora stores offer the Sephora Text & Collect service?

Sephora Text & Collect is available at Sephora Fahrenheit88, Sephora KLCC, Sephora Mid Valley, Sephora Sunway Pyramid, and Sephora One Utama.

What happens once I reserve an item at a Sephora store?

Once an item is reserved at a Sephora store, you will receive a reservation message with a unique ticket number. The reserved item will be ready for collection 2 hours after your reservation has been confirmed.

How do I collect my reserved items?

Please visit the specified Sephora store, approach any of our store staff, and present the reservation message so that they can retrieve your reserved item(s). Once you review the reserved items, you may proceed to the cashier to make the payment.

Note: You may also ask someone to collect the reserved items on your behalf. They can approach any of our store staff, and present the reservation message. They can then proceed to the cashier to make the payment.

How long do I have to collect my reserved items?

Please collect your reserved items from the specified Sephora store within 3 days of receiving the confirmation message.

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